Our Company What is The Meatman? How did The Meatman get started? Where is The Meatman located? Why should I choose The Meatman over other food retailers or traditional butchers? What's it like shopping at The Meatman retail store? Is there a Meatman store in my area? What are your store hours? What is The Meatman Guarantee? Do you offer wholesale pricing for restaurants, caterers, retailers, or others in the food service industry? How can I contact Customer Service? Are you hiring new employees? Do you accept Special Orders and requests? Did I see The Meatman on TV, in a newspaper or magazine, or hear about you on the radio? Do you have a mailing list I can join to receive announcements and coupons? I have an idea for your company that I think would make it better, who do I tell? Do you sell your products door to door? Our Products Are your food items frozen? How does The Meatman stack up against the competition? Can I get a printed catalogue? What sets your products apart from other food retailers, grocery stores, butchers and steakhouses? How does The Meatman ensure the quality of its gourmet food products? Where do your food items come from? How are your food items cut and packaged? Where can I view information and prices for all of your items? Are your photos of the actual food that you sell? What are the advantages to buying in bulk? What are the advantages of vacuum-sealed Cryovac packaging? What does the USDA grading system for steaks mean? What is the best grade of steak? What is the best cut of steak? Why are my steaks different thicknesses even though I only ordered one size? Can I get a thicker/thinner/bigger/smaller steak? What is marbling and why does it matter? What do you recommend for a new customer to try? Where can I find nutritional information, cooking tips and/or recipes for your food products? I am trying to find an item not listed on your website or in your catalogue, can you still get it for me? Why are there pricing differences between your website, your retail store and your printed catalogue? Where can I find coupons, discounts and special deals on Meatman products? Do you sell cheeses, wines, coffee, specialty beers and other gourmet items? Where can I learn more about your food items and gourmet foods in general? Packaging & Shipping How are Meatman foods packaged for shipping? Where do you ship to? Is it reliable to ship foods in the mail? Will they be damaged? Do I need to be home to receive my order? Do you ship to apartments? Do you ship to rural areas? Do you ship to countries other than the United States? Do you ship to P.O. Boxes, A.P.O. or F.P.O. addresses? What postal carrier does The Meatman use for delivery? When will my order be delivered? What days are orders shipped out? How do holidays affect shipping? How much does shipping cost? What do I do with the dry ice that is left in the cooler? What happens if I accidentally provide an incorrect shipping address? What if there isn't any dry ice left in the cooler when my order is delivered? Will my gift order recipient know a package is coming? How can I track my shipment? Can I ship a gift to a friend, family member or colleague? Where can I learn more about The Meatman's shipping options and policies? What shipping methods are available? Our Website Is ordering online safe? What does The Meatman do to ensure the privacy and security of my personal information? Do you store my payment information? How do I order online? What forms of payment do you accept online? I'd prefer to order by telephone, is that allowed? How do I change my billing information? How do I change my shipping information? I found a problem, bug, or error on the website, who do I tell? I have an idea for your website that I think would make it better, who do I tell? Orders & Payments What order methods are available to Meatman customers? What forms of payment does The Meatman accept? Can I pay with a Check or Money Order? How much tax is charged for Meatman food items? Can you accommodate large orders? Do you offer gift cards? How do I redeem a gift card? Can I place a gift order? What confirmation should I expect to receive once I've placed an order? I just placed an order online, how will I know when it has shipped? I just placed an order by telephone, how will I know when it has shipped? How do I apply a Coupon discount to my online order? Can I cancel my order? Can I make a last-minute change to my order? I'm not satisfied with my order, can I return it and get a refund? I am having problems with my order, who do I contact? How can I track my order once it has been shipped? Tampa Bay Customers I am a customer local to the Tampa Bay area, what method should I use to order? I am a customer local to Tampa Bay, will The Meatman deliver to my home or business? Can you accommodate large orders? How much notice is required? What are the advantages to buying in bulk? Food Safety How do I thaw my Meatman food items? How long does it take to thaw Meatman food items? How long will my foods last in the freezer? How long will my foods last in the refrigerator? If my food arrives partially thawed, is it still good to eat? What items should not be re-frozen once thawed? Why is it okay to re-freeze some items? What internal temperature should I cook beef to? What internal temperature should I cook seafood to? What internal temperature should I cook wild game to? What internal temperature should I cook pork to? What internal temperature should I cook poultry to? How can I avoid foodborne illness? Other Questions I have a sponsorship or advertising opportunity I think The Meatman would be perfect for, who do I contact? My question was not answered in this FAQ, what do I do? Will you butcher my wild game kill for me? Is it legal to sell meat from wild animals like black bear, lion, kangaroo and the others?